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Customer Experience Specialist (100%, m/f/d, hybrid)

LTQ | Zurich, LTQ | Hybrid
Full-time
Permanent employee

Your mission

As a Customer Experience Specialist,

you’re not just supporting customers — you’re shaping their entire experience with our brand. With genuine enthusiasm and a strong sense of ownership, you act as a trusted partner for both customers and dealers, making every interaction smooth, clear and impactful.

What you’ll be doing:

  • Be the go-to contact for customers and dealers — approachable, responsive and always solution-driven

  • Handle incoming requests with ease, resolve tickets efficiently and keep communication clear, human and consistent

  • Review credit profiles and financial documents as part of the underwriting process, always balancing accuracy with a customer-first mindset

  • Guide customers through the full leasing and financing journey — from first contract touchpoint to delivery, adjustments or claims

  • Take care of contract-related topics with precision (e.g. CoC documents, insurance updates, transfer requests)

  • Work closely with sales to prepare materials and ensure a seamless, well-coordinated customer journey

Your profile

What you bring:

  • A completed professional education paired with ideally first hands-on experience

  • A structured way of thinking and a strong understanding of processes and workflows

  • A true customer-first mindset, with the ability to create positive and solution-driven experiences

  • A genuine interest in the automotive industry and its dynamics

  • A high level of ownership, working independently while staying pragmatic and solution-oriented

  • Confidence in using modern tools such as Atlassian, Slack and other digital technologies

  • Solid knowledge of leasing and financing basics

  • Strong communication skills in German and Italian (written and spoken), along with good working knowledge of English and French

Why us?

"We love processes that make life easier."
What matters most is your personality! We offer you a key role in a dynamic, innovative company where you'll have the opportunity to conquer the Swiss market with us, continuously expand your network, and actively help shape our processes. You can also look forward to a supportive work atmosphere, flat hierarchies, development opportunities, and brand-new Apple devices. We enable you to work with AI and make an impact in driving automation efficiency in our company.

About us

LEASETEQ aims to become the leading financing ecosystem through cutting-edge digital solutions. The key enabler is a powerful digital platform that offers high automation and integration. It simplifies the financing process for both businesses and consumers, making it more efficient, transparent, and accessible.