Process & Automation Intern (100%, m/f/d)

You’ll support our COO in making our fully digital leasing platform even more efficient, customer‑friendly, and scalable, applying your analytical mindset to data, processes, and technology. Together, we’ll design Customer Care processes that feel simple and intuitive for our customers, while running in the background as automated, data‑driven, and efficient as possible.

Your responsibilities:

• Analyze our existing Customer Care processes (from inquiry to contract termination) and identify pain points and opportunities for automation.
• Design and implement process improvements (e.g. new workflows, automations, or self‑service solutions) in close collaboration with the COO, Operations, and Tech teams.
• Contribute to the implementation and development of tools for ticketing, workflow management, automation, and reporting within Customer Care.
• Build dashboards and KPI analyses (e.g. response times, first‑contact resolution, customer satisfaction) to support data‑driven decision-making.
• Test new features and processes, including A/B testing, result analysis, and deriving actionable optimization measures.
• Create clear process documentation, guidelines, and simple visualizations so everyone on the team knows what happens, when, and how.
• Actively contribute to the evolution of our AI chatbot, from analyzing user requests and fine‑tuning responses to identifying new automation opportunities.
• Support the creation and continuous improvement of knowledge bases and Help Center articles that serve both our customers and our chatbot.
• Take part in small projects in data analytics or product development related to our leasing and financing platform.

“We love processes that make life easier.”
What matters most is your personality! We offer you a key role in a dynamic, innovative company where you can help shape the future of digital leasing in Switzerland. You’ll have the opportunity to expand your network, actively co‑create our processes, and grow in an environment that values ownership and collaboration. Expect a supportive atmosphere, flat hierarchies, development opportunities, and modern Apple equipment.

• Impact: You’ll work directly with our COO - your ideas won’t disappear into a drawer but will be tested quickly and visibly implemented.
• Learning boost: Get a deep insight into a fast‑growing Digital/FinTech environment. Learn how Operations, Customer Care, Product, and Tech come together, and build a strong hands-on profile.
• Flexible setup: Full‑time internship, hybrid work model with 2-3 office days per week. The internship runs for 6 months initially, with a clear option to extend if it’s a great fit for both sides.
• Culture: A small, dynamic team with direct communication, short decision paths, minimal bureaucracy, and plenty of ownership and creative freedom.
• Future: If the collaboration works well, there’s the possibility to continue as a working student or even transition into an entry‑level role after graduation, we love to invest long‑term in talented people from your generation.